FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $75!

Customer Care

POLICIES

Botanica donates $1 for every item sold to region specific non-profits working toward the goal of ecological, societal, and environmental sustainability. Check out our One For Good page to learn more about our current beneficiaries for each of the product we sell.

Our goal is to select a mix of large and small non-profit organizations that are really on the ground doing the work of their mission every day. Most all of our non-profit recipients are vetted by CharityWatch to ensure that the large majority of contributions received are allocated to charitable efforts by the organization, not CEO salaries or advertising costs.

RETURNING UNWANTED ITEMS:

We accept returns of unwanted merchandise within 14 days of item receipt. You may ship your items to us in unused/unopened condition for a credit return of your purchase price. Please note that your original shipping costs are non-refundable.

DAMAGED ITEMS:

If your item has arrived damaged or defective, please contact us at [email protected], and we will accommodate a replacement.

We do not accept returns on final-sale items.

Botanica will never share, sell or distribute your contact or transaction information to any third party. The information we collect is only used as necessary to contact you about your order. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. We reserve the right to cancel any order which raises concerns regarding the security of Botanica or our customers.

GENERAL FAQs

TRIM YOUR WICK
Before each light, trim the wick to about 1/4″ using scissors or a wick trimmer. This gives your candles the longest burn life, and ensures your flame is staying a safe height.

BURN TIME
Keeping your candles lit until the entirety of the surface pools is the best way to prevent tunneling, and also extend its lifespan.

SAFETY
Never leave a lit candle unattended, and keep away from drafts. Keep your candle on a heat resistant surface–our glassware can get hot while your candle is burning, so take care if you need to move it while lit.

REUSE IT!
We designed our glassware with a smooth lip and flat base to make the ideal drinking glass once your candle is used through. When your candle is finished, clean out the jar and reuse the tumbler for drinking, a planter, vase, pencil cup-whatever!

We collaborate with a few clients per year on private-labeled or co-branded candle collections. Using your favored fragrance notes and providing our own expertise, we craft the perfect blend for your company or storefront. Keep in mind, custom candles will take a minimum of 5 weeks from proposal to receiving your final product in-hand. As we can only book a few custom projects as our production schedule allows, please contact us at your earliest convenience to get your project on the books!

Most orders are processed and shipped within 1 business days of purchasing, Monday thru Friday, with the exception of wholesale orders that may take up to 7 business days to dispatch depending on scale.

All orders ship within 3 business days from our studio in Vero Beach, Florida with the exception of the days between Christmas and New Years. We currently offer Flat-Rate FedEx Ground Shipping for all domestic orders totaling up to $75.00. Orders over $75 ship FedEx Ground for free. You can check your approximate transit time by visiting the FedEx transit calculator. Tracking information will be emailed to you when your order has been dispatched. We are not responsible for carrier delays due to inclement weather or re-routing errors. Please contact us directly if you are in need of your order by a specific date.
International customers may contact us with their order requests at [email protected] to receive a custom invoice specific to their location.

For online sales, we are not required to charge sales tax to recipients outside of the state of Florida. Florida residents are required to pay the standard rate (6.5%) on their orders. Any custom orders picked up at and/or paid for at our studio in Vero Beach will be subject to standard Florida tax rates. (6.5%)

We are currently building our brick-and-mortar retailer base! Please check back with us in the future for a complete listing of our boutique resellers.

Know of a store you’d like to find our line near your hometown? Drop us a line at [email protected]!

Updating…
  • No products in the cart.